Position Title: General Manager
Job Description: The Crunch Manager will ensure the members receive the highest quality of service and facilities. He or she will exhibit an ability to achieve the financial targets for the club as outlined in the annual budget by motivating, leading, supervising and coordinating the activities of employees engaged in servicing our member needs. He/She will demonstrate an aptitude and command of all company wide policies and initiatives to ensure the integrity of the Crunch brand.
Requirements:
- 4 years management experience required
- Fitness management experience preferred.
Responsibilities:
Sales/Revenue Management for all Profit Centers, including Personal Training
Operations
- Coordinate and work within club support functions of Fitness, Sales and Marketing, Accounting, Information Technology.
- Support personnel related problems or difficulties by following club procedure and documentation.
- Resolve member complaints in an expeditious and tactful manner following club procedure and documentation.
- Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
- Ensure the club meets standards for cleanliness, maintenance, safety, and security.
- Conduct weekly detailed inspection of the club with the Maintenance Manager utilizing cleaning checklist and forward information to appreciate staff.
- Ensure visible maintenance items are repaired promptly, proper signage is posted and if possible out of service equipment removed from the floor.
- Reinforce to staff the cleanliness is everyone’s responsibility, not just the maintenance staff.
- Ensure proper inventory of maintenance parts.
- Track completion of opening/closing checklists, stage management, repair & maintenance log, locker log and cleaning checklist.
- Assist in the processing/submission and approval of payroll.
Financial
- Exhibit an understanding of budgets and income statements.
- Establish controls of expenses and purchasing of club supplies.
- Display an ability to keep expenses at or below budget.
- Demonstrate an ability to articulate variances in revenue/sales/expenses versus budget.
Leadership/Motivation
- Serve as a role model for employees.
- Communicate effectively by holding weekly and individual meeting with all key club personnel.
- Provide an inspirational environment that welcomes honest feed back from employees and takes action to ensure a quality, working environment.
- Oversee, support, direct and develop department heads.
Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team.
Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.
Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch’s signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.