Reports To:
• Club Manager
• Front Desk Manager/Supervisor

Position Overview:

As the Member Services Representative – Opener, you are the first point of contact for our members and guests. Your role is essential in creating a positive and professional first impression each day. Responsibilities include greeting members, handling phone inquiries, analyzing member accounts, and supporting sales and front desk operations during early morning shifts.

This is a part-time position, with weekday opening shifts starting at 4:50 AM and weekend shifts beginning at 6:50 AM. Shifts typically range from 4 to 6 hours.

Requirements:

• Fluent in English and Spanish
• Basic computer proficiency

Preferred Skills:

• Outgoing personality with excellent customer service and communication skills
 • Sales-minded with the ability to engage prospective members
 • Ability to multitask and stay organized in a fast-paced environment

Key Responsibilities:

• Open the club on time and complete all required opening procedures
 • Greet every member and guest with a positive, welcoming attitude
 • Check in members and guests according to company policy
 • Handle all phone calls courteously and professionally
 • Make outbound calls to prospective leads to promote current club offers or follow up on previous visits
 • Communicate promotions, events, and announcements to members and guests
 • Address member inquiries and concerns, or escalate to management when necessary
 • Promote and process membership sales, upgrades, and retail transactions
 • Restock the front desk fridge with drinks and ensure products are properly rotated and displayed
 • Maintain a clean, organized, and professional front desk and lobby area
 • Assist with maintaining gym cleanliness and organization—including restocking wipe dispensers, picking up weights/accessories, and supporting overall club presentation
 • Stay informed about all club services, amenities, schedules, and policies
 • Assist with administrative tasks and club projects as assigned by management
 • Comply with all company policies and standards as outlined in the Employee Handbook

Additional Responsibilities:

• Attend monthly departmental and employee training meetings
 • Provide support to team members and other departments as needed