Member Service Representive Crunch Campus

Member Service Representive

Part Time • Crunch Campus
Benefits:
  • Bonus based on performance
  • Employee discounts
  • Opportunity for advancement
  • Training & development
Crunch Fitness is one of the fastest-growing fitness companies in the industry, and we’re bringing that energy to help grow our Ohio market. As we continue to expand, we’re looking for a driven and enthusiastic Member Service Representative (MSR) to help lead our team and deliver an exceptional member experience. This is more than a job—it’s a career path with opportunities to grow alongside a company that’s transforming the fitness industry.

What We Value

  • Humility – Willingness to learn and grow
  • Respect – For members, teammates, and community
  • Commitment – To excellence and follow-through
  • Discipline – Staying consistent and accountable
  • Coaching – Developing people and empowering success
  • People – Putting our members and teams first
If you’re passionate about health, fitness, and building strong teams—and you enjoy creating a fun, motivating environment—we want to hear from you!

Job Responsibilities

  • Foster a welcoming and inclusive environment for all members and guests at the front desk.
  • Drive appointments through member referrals, networking, presentations, public demonstrations, system tools, and outreach calls.
  • Conduct follow-up with prospects, provide engaging gym tours, and guide them through the membership enrollment process.
  • Demonstrate strong knowledge of membership options, services, and gym equipment to effectively support and educate members.
  • Consistently promote and sell membership services as part of ongoing sales presentations.
  • Accurately maintain records and data within Crunch Fitness’ VFP Master Systems (TI Log, Club Activity, Web Leads, Production Book).
  • Perform daily facility walk-throughs to uphold cleanliness, safety, and overall club standards.
Why Join Us?

At Crunch, we’re more than just a gym—we’re a movement. We’re committed to helping people reach their goals while providing career pathways for our team members. As part of our growing Ohio team, you’ll gain hands-on experience, access to training and development, and the opportunity to advance in one of the most exciting companies in fitness today.
Compensation: $10.70 - $12.00 per hour




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Perks & Benefits

Crunch offers comprehensive benefits for eligible employees.

Free Membership
Employee Discount
Paid Time Off
Health Benefits for Full-Time Employees