Member Services Representative Lakewood

Member Services Representative

Part Time • Lakewood

Schedule & Availability

This position is for our evening closing shift:

  • Monday through Friday

  • 6:00 PM – 11:00 PM

  • No weekends required

We're looking for a dependable, friendly individual who enjoys working with people and creating a welcoming environment for our members. Previous customer service or sales experience is a plus, but we're happy to train the right candidate.

Benefits:

  •  Complimentary Peak Gym Membership 

  •  Monthly performance bonus opportunities 

  •  Employee discounts on products and services 

  •  Free uniforms 

  •  Free CECs & CEUs, discounted NASM certification, and CPR training 

  •  Ongoing training and development 

  •  Wellness resources 

  •  Consistent evening schedule with weekends free 


Responsibilities: 

  •  Help prospective members find the membership option that best fits their goals. 

  • Greet all members & guests with a smile and wish them well as they exit the club

  • Check in all members and guests in accordance with company procedures

  • Facilitate any messages on club software at member check-in

  • Answer phones in courteous, helpful, professional manner

  • Communicate special events to members and guests

  • Maintain an atmosphere, which makes members feel welcome

  • Facilitate all member requests or forward to a manager

  • Maintain professional disposition at all times

  • Sell retail products

  • Schedule member services: tanning, etc

  • Facilitate payment of member services in accordance with company procedures

  • Know club facility, services, and schedules

  • Maintain a clean and organized work area

  • Assist in all projects as delegated by club management

  • Follow all policies and procedures in the Employee Handbook

  • Opening and closing duties

Requirements: 

  • Fluent in English

  • Proficient reading and writing skills

  • Computer Skills

Compensation: $17.13 - $20.00 per hour




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Perks & Benefits

Crunch offers comprehensive benefits for eligible employees.

Free Membership
Employee Discount
Paid Time Off
Health Benefits for Full-Time Employees