Member Services Representative | Crunch Fitness

• Bring Fit Fusion’s outreach strategy to life through local business visits, community events, and other approved lead generation activities.
• Start meaningful conversations, build relationships, and get the community excited about the new club.
• Use our listening-first approach to understand prospect needs and connect Crunch offerings to their interests and goals.
• Explain membership options, planned amenities, and presale offers accurately.
• Capture accurate lead information, follow up with prospects, address objections, and turn interest into membership enrollments.
• Meet assigned lead generation expectations and contribute to the club’s membership sales goals.
• Participate in General Manager-led training, role-playing, and coaching, and apply what you learn.
• Process membership agreements and payments accurately, maintain an organized presale workspace, and support assigned opening preparations.

• Welcome and check in members and guests, address account alerts, and answer calls and questions professionally.
• Conduct personalized club tours, follow up with prospects, sell memberships, and achieve assigned sales goals.
• Explain available amenities, promote membership upgrades and retail products, and connect members with personal training and other services.
• Support member onboarding and retention, assist with service requests, and refer concerns to club leadership when needed.
• Process agreements, payments, and purchases accurately and maintain complete records in company systems.
• Complete assigned cleaning and sanitizing duties, follow operational and shift checklists, and promptly report safety or maintenance concerns.

• Must be at least 18 years old.
• Sales or customer service experience preferred, ideally in fitness, retail, hospitality, or another service environment.
• Comfortable approaching new people, visiting local businesses, participating in community events, conducting club tours, and asking for the sale.
• Strong communication skills and the ability to build rapport with a wide range of people.
• Self-motivated, dependable, receptive to coaching, and comfortable working toward measurable goals.
• Basic computer skills and the ability to accurately enter prospect, membership, and payment information.
• Willingness to perform member service, cleaning, and operational responsibilities once the club opens.
• Availability to work the assigned schedule, which may include early mornings, evenings, weekends, and holidays.
• CPR/AED certification required within 30 days of hire.